When using remote desktop management programs you can free up your IT for other tasks. It will be much easier to fix and improve the performance of the computers in your network. Computers outside of the network can be repaired as well if they are set up on the system. The IT or repair person will be troubleshooting remotely but will see the same desktop screen that you have up on your computer.
Since you can count on someone remotely to fix your computers, you will find that you won't have to pack up the machines and haul them down to the repair shop. If you have several computers in your company pool, you won't have to run the IT ragged going from work station to work station.
This works well for larger companies, too. Imagine the busy IT having the ability to access the computers used throughout the building to troubleshoot an issue. The problem could be fixed in very short order without him or her having to physically walk across the company campus to access the computer with the glitch.
The transfer speed can be rather high to make this a quick process. The remote computer is accessed through the network connection. Applications can be changed, updates performed, and downloads placed on the recipient's desktop. Any function can be done while the user is connected and without closing whatever is being worked on. A full desktop screen can be observed by the technician to make it easy to see what may be happening. Screenshots can be captured and kept for reference or research, as in the case of an error message or other special information that may be needed to do a diagnostic on the computer. Remote computer performance can be watched by the tech and any information that is relevant to the problem can be recorded. The IT will be able to discover what the user is experiencing, which is much easier and more effective than the user trying to explain the problem to the tech.
When the tech has isolated the problem with the computer, an action can be commanded remotely as appropriate to the repair process. The computer being repaired can be rebooted, shut off, locked or unlocked, programs launched, or applications stopped. You will have the option of choosing from different styles of remote program. The most basic program will allow remote access including the full size desktop that the user is seeing, screen shot captures, and other interactive features.
The middle of the road programs usually give the user those features in the basic programs plus more. The capability of shutting off the computer remotely, screen cast recordings, remote user chat options, lists of applications on the computer, performance data, inventory, and the ability to print the information.
A remote desktop management program that has all the bells and whistles will typically include everything in the basic and medium access type programs and more. They may contain the ability to create a PC schedule of file operation. There is an option for added inventory data such as processor info, disk drives, printers, OS hotfix info, and program folders.
No comments:
Post a Comment